Refund policy
Money Back Guarantee Last updated: May 2026
We stand behind every product we sell. If you're not 100% satisfied, we'll make it right.
Our Promise At GDS Shampoo, we're confident in the quality of our products. That's why we offer a full 30-day Money Back Guarantee on every order. If you're not completely happy with your purchase for any reason, simply contact us and we'll arrange a full refund at no cost to you.
How to Claim Your Refund
- Email us at [info@gdsshampoo.com.au] within 30 days of delivery
- Include your order number and reason for return
- We'll send you a free prepaid return label
- Once we receive your return, a full refund will be processed within 3–5 business days
Refund Details
- Refunds are returned to your original payment method
- Processing time: 3–5 business days after we receive the return
- You'll receive an email confirmation once your refund is issued
No Return Necessary (Faulty/Wrong Items) If your item arrived damaged or incorrect, we may process your refund or send a replacement without requiring the item back. Just send us a photo and we'll sort it out immediately.
We typically respond within 1 business day.